Returns & service warranty
Questions about completed work or a purchase? Contact Kevin directly. Call for pricing on new service.
Questions about your repair
If you are not satisfied with completed work, contact Kevin to discuss the problem and a resolution. The existing service policy provides a 30-day warranty against faulty workmanship on equipment service and repairs.
Replacement-part warranties vary by manufacturer or supplier. Ask for the terms that apply to your specific part and service. A new infection or unrelated problem is not necessarily the same issue as the original repair.
Products purchased directly
The existing return policy allows hardware and unopened software purchased directly from 24 Hour Computer Services to be returned within 30 days for in-store or on-site credit of the purchase price, less shipping and handling. Delivery and shipping charges are not refundable.
Opened or unsealed software is not accepted for return. For defective software media, contact the software manufacturer.
Contact Kevin first
Call 210-488-4995 or email kevin@24hrcs.com before arranging a return or warranty visit. Have your service date, receipt and a description of the issue ready.